FAQ

Product and assembling

We can proudly say that GDOCK racks were designed and developed in SLOVAKIA. 

The GDOCK bike racks are made of high-quality steel. Its surface has been powder-coated for the best result. 

The maximum bearing capacity for GDOCK bike racks is follow: SHELF – 16 kg and PEDAL – 29 kg. The GDOCK bike racks can even support all types of bikes – road, city, fitness, gravel, MTB or electric bikes.

For the GDOCK SHELF the maximum handlebars width is 65 cm and for the PEDAL is 86 cm.

The GDOCK racks are suitable for all common wall types such as cement, concrete, full brick, hollow brick, wood and particleboard. We do not recommend using the GDOCK racks on plasterboard walls. Plaster may not offer enough bearing capacity to support the rack with all the accessories on it (bike, shoes, helmet etc). Please note,we are not responsible for any damage caused by improper installation.

Yes, of course! The GDOCK is accompanied by all assembly material, template and a manual that guides you through the process.

Orders

All GDOCK products are usually in stock. But do not worry, every product that is currently not in stock will be produced upon your order as quickly as possible.

We will send you confirmation email once the order is placed.

If this is the case, please contact us as soon as possible so we can correct it prior the package handover to delivery courier.

This was not our intention; please accept our apologies! If you place an order, and it is not received within the expected delivery period of 3 working days (within the SLOVAKIA), then please contact us and we will do everything to deliver your package to the right address as soon as possible.

Payment

You can purchase your GDOCK in a number of ways. For example VISA, Mastercard, Maesto and credit card. Slovak customers can pay also  with Payment buttons (Slovenská sporiteľňa, VÚB Banka, Unicredit, Poštová banka, Tatra banka and payment with Viamo). If you are unable to use any of the mentioned way of payment, please send us your request via email, we will do everything to resolve the matter.

The price includes 20% VAT. Besides this, no extra costs will be charged. What you see is what you get.

Shipping

Slovakia: 1 – 2 workdays

Europe: 3 – 5 days

Rest of World: 3 – 7 days

Free shipping to all EU countries for orders over 50€

Shipping rates for orders with a value lower than 50€ are as follows: to Slovakia=1,90€ and to all EU countries=14€

Rest over world we charge 25€ extra

We ship with our partner DHL.

Yes, we ship GDOCK worldwide. We offer free shipping to entire Europe Union for orders over 50,-€. Rest over world we charge 25 euro’s extra.

Returns

You can return your product between 1 – 14 calendar days after you received our product. Please note that the items need to be in the original packaging and without any damage. More information you can find in Terms and Conditions / Return. 

Warranty

GDOCK warranty covers only manufacturing defects for a period of two year after purchase. The warranty is not transferable. Damage caused by failure to follow instructions, improper maintenance or misuse, is not covered. More info in Terms and Conditions.

Contact

You can always complete the contact form or contact us by e-mail. We will be pleased to assist you!

Are you a retailer and interested in the GDOCK ? You can always contact us for a personal appointment.

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