TERMS AND CONDITIONS

ASSEMBLING AND WARRANTY

The GDOCK bike racks are suitable for all common types of walls such as cement, concrete, full brick, hollow brick, wood and particleboard. We do not recommend using the GDOCK racks on plasterboard walls. Plaster may not offer enough bearing capacity to support the rack with all the accessories on it (bike, shoes, helmet etc). Please note, we are not responsible for any damage caused by improper installation.    

GDOCK warranty covers only manufacturing defects for a period of two year after purchase. The warranty is not transferable. Damage caused by failure to follow instructions, improper maintenance or misuse is not covered. Items used to install the rack (screws, anchors, etc.) that have been used) are not covered by the warranty.

SHIPPING 

After receiving payment the products will be shipped with standard shipping via DHL courier. 

Estimated delivery time:

Slovakia: 1 – 2 workdays

Europe: 3 – 5 workdays

Rest of World: 3 – 7 workdays        

Free shipping to all EU countries for orders over 50€  

Shipping rates for orders with a value lower than 50€ are as follows: to Slovakia=1,90€ and to all EU countries=14€

Rest over world we charge 25€ extra

RETURNS

If you want to return an item/items, you can do so within 14 calendar days after you received our product. Please fill out this return form completely and attach it to return package. A return to GDOCK has to be well packed and insured by the sender. We ask you to pay the shipping costs for the return package(s) back to us. The item(s) need to be unused and undamaged, in original retail packaging. Once we receive the return delivery, we will reimburse the money within 7 working days.

PAYMENT

Our online store uses the BESTERON payment gateway. We receive payments with credit card, VISA, Mastercard and Maestro (choose your preferred payment method during checkout). Slovak customers can pay also  with Payment buttons (Slovenská sporiteľňa, VÚB Banka, Unicredit, Poštová banka, Tatra banka and payment with Viamo).  

DISCLAIMER

In designing and compiling this website we took the utmost care. Should you experience any difficulties with our site, please let us know by sending an e-mail . We will do our best to solve the problem as quickly as possible. Nevertheless, GDOCK s.r.o. shall not be liable for any loss or damage howsoever arising from your use of this website. GDOCK s.r.o is not responsible for the accuracy of information obtained from third party sites or sources other than its own.

COPYRIGHT

All rights, including all intellectual property rights in all substantive information and images on the website shall remain at all times subject to GDOCK s.r.o. Use is not permitted without prior written consent.

 

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